Terms and Conditions

At OWLadventures, we're passionate about travel. Our team of experts have years of experience and have traveled extensively to give you the best recommendations and advice. Whether you're a seasoned traveler or a first-time explorer, we're here to help you plan your next adventure. We take our responsibility to our customers very seriously and ask that our travelers do the same. Please review our terms and conditions before booking your next adventure!

Travel Purchases and Booking:

• Availability and price quotes are applicable to the date and time at which they are requested and cannot be guaranteed until payment is made. All prices and inclusions are subject to change at any time until fully booked.
• Quotes in a foreign currency fluctuate with exchange rates and international payments may carry a foreign transaction fee.
• OWLadventures will make every effort to honor the price as originally quoted at the time of booking. However, under certain circumstances additional costs by a supplier or government may be imposed due to an increase in the cost for one or more of the travel components. Any changes will be shared with client prior to final booking.
• Flight confirmation is subject to availability and prices are subject to change until fully paid. Additional costs could be incurred as fees for a seat assignments or baggage, per specific airline policies.
• Passport copies are required to confirm international air reservations.
• Correct legal names that match identification to be used for travel must be provided by the client to OWLadventures. Clients are responsible for providing accurate information on their Client Traveler Profile form. OWLadventures is not responsible for costs incurred by incorrect information provided by the client for travel planning, including reservations and airline tickets.
• Clients will be provided a payment link or a credit card authorization form prior to every travel purchase. All clients agree not to initiate charge backs for any charges that were authorized prior to payment or were purchased directly through a provided payment link. If a client's authorized charges are later declined, reversed, or OWLadventures is unable to receive payment for the travel plans and services, client's acknowledge that this is a binding contract between the traveler and OWLadventures and Carlisle Travel Management, and OWLadventures and Carlisle Travel Management shall be entitled to recovery, including reasonable attorneys’ fees in connection with collection.

Agreement of the Travel Agent Role:

• OWLadventures works through a host agency (Carlisle Travel Management) to offer retail travel services to customers, which are provided by separate and independent vendors of travel services. OWLadventures does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, customer agrees that OWLadventures acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that OWLadventures shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

Client Responsibilities:

• Although your travel specialist will provide general guidance and information, all travel documents, including passports, visas, and health/vaccination certificates required are your responsibility. Valid passports are absolutely required for all international destinations and the expiration date may need to be up to 6 months following the return date of your trip, dependent on your destination country. Some countries require that your passport has multiple blank visa/stamp pages. Some airlines will not allow you to board if this requirement is not met. See this State.gov link for passport support. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight. (See this link.)
• Additionally, a visa and vaccinations may be required for some international destinations. Please note that even when a visa is issued, a traveler may be denied entry since each country’s local immigration officials make the final entry decision. Several factors including past criminal record may contribute to the decision of the local immigration official(s). Should a visa not be issued, OWLadventures is not responsible for lost payments made toward the contemplated trip.
• Visit the USA State Department Web site www.travel.state.gov on a regular basis for information regarding incidence of disease, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States. Required or advised inoculations you decide to obtain upon the advice of your personal physician may need to be administered in a series of doses months ahead of your planned departure and such time element should be taken into account by you when making deposits and/or nonrefundable final payments. Visit the websites of the USA Centers for Disease Control and the International Society of Travel Medicine. 

Travel Insurance Requirements:

• Life is full of unexpected surprises that fall outside of the control of the traveler or any travel supplier. OWLadventures strongly encourages all travelers to purchase comprehensive travel insurance providing both trip cancellation and medical coverage for all purchased travel packages. A travel insurance quote and purchase link will be provided with all travel bookings. It is the clients responsibility to purchase insurance as recommended. OWLadventures will not accept responsibility for any losses incurred as a result of not purchasing the provided insurance plan as recommended.
• When purchasing a travel insurance package, specific coverage requirements and exclusions are outlined in plan documents, which are provided at time of quote. Travelers agree to thoroughly review all provided insurance information to gain a full understanding of inclusions and exclusions and understand that OWLadventures is a third party service provider with no control over insurance claims and processing.

Pandemic and Force Majeure Considerations:

• Since March 2020, the COVID-19 pandemic has caused changing travel disruptions around the globe. Though OWLadventures will do our best to provide information regarding current closures and border restrictions, information may change on a daily basis. The traveler retains full responsibility in following related guidelines in all areas of destination. OWLadventures maintains no control or responsibility for border closures, testing and quarantine requirements, COVID-19 risks, or related cancellation policies of vendors. OWLadventures also maintain no control over natural disasters, civil unrest, weather events, or any other unforeseen circumstance that may hinder the ability to travel to a region safely. Clients are encouraged to review all vendor cancellation policies and accept the risk of unforeseen travel disruptions due to any unexpected or unforeseen circumstance that may cause destination restrictions or limitations.